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Holiday Extended Returns Period

Orders placed on or after 11/1/24 are eligible for returns and exchanges through 1/30/25. Returns and exchanges are accepted on new items with original packaging and tags.

Holiday Price Guarantee

Shop with confidence this holiday season at WakeHouse.com. If you place an order at WakeHouse.com on or after 11/1/24, and our price of any of the items you ordered drops through 12/25/24, reach out to us via email at support@wakehouse.com and we'll refund the difference.*

*Applies to product price only. Does not apply to any shipping promotions

Return Policy

You may return most new items within 30 days of delivery for a full refund less shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Starting Your Return

You may return your item with the shipping carrier of your choice, or request a return label from WakeHouse. Unless otherwise noted, the cost of the return label will be deducted from your refund.

To request a return, please log into your account and view your orders. Once you're in the orders view, click "Return Items?" within the order summary. If you have any questions regarding the return process, please contact us.

Warranty

Wakehouse does not offer product warranties, but is happy to help process warranty claims on your behalf. All product warranties are processed through the manufacturer and any decision to replace/repair an item under warranty is at the discretion of the manufacturer. Most warranty issues can be easily resolved via email. Should the manufacturer request the product be returned for them to inspect, you are responsible for any shipping charges that may apply. Replacement items can not be sent out until the original items are received and the manufacturer has deemed the items warrantable. To begin a warranty send us an email with a few photos of the product defect clearly visible. Be sure to include your first and last name, order number, and a description of the defect.